We ship once each month, by the 22nd. Orders placed by the 21st of the month will ship by the 22nd of the same month. Orders placed after the 21st will ship on the 22nd of the following month. 

Holiday shipping:
In December, we ship earlier to ensure delivery by Christmas. Orders placed by December 16 will ship by December 17.

Orders placed December 17 - 21 will ship by December 22. We offer a printable gift message that you can download here. Save it to your computer and you can personalize it, then print or email to your recipient.

Our system is set up to catch duplicates being sent, but sometimes it makes mistakes. No worries, we’ll make it right. Just email us and we will send a replacement or process a refund.

We ship with United States Postal Service, using First Class with tracking.

We ship throughout the United States (including its territories and military APO addresses) and Canada. Shipping is $5.95 within the US and $7.95 for Canada.

For US destinations, boxes usually arrive in 3 to 7 business days, though we have seen some slowing due to COVID-19. International shipments vary greatly, ranging between 10 days to 4 weeks. Again, COVID-19 has caused additional delays.

Each month, we send you an email with a tracking number as soon as your box ships. It may take the post office 24-48 hours before they post updates to your tracking number. Tracking numbers are also posted in your Finders Seekers account login. However, they may appear several days or a week before the box is taken to the post office. This is because we have created the shipping label and our fulfillment center is hard at work producing your box.

Please email us, lucy@findersseekers.com, and we will make it right.